FAU - IRM

On behalf of the University community, IRM supports the major administrative applications residing on mainframes located in State of Florida data centers. IRM operates and maintains administrative servers, locally, running Windows Operating Systems, UNIX and Oracle for University-wide applications. The responsibility for support, operation, and maintenance of departmental computing resources remains with the individual department.

IRM also maintains computer equipment acting as repositories for University Databases. (Refer to Presidential Memorandum #84, http://www.fau.edu/admin/pm/84.htm ) University Data Bases contain official data used to report the operations of the University. Only the University Data Base Administrator has the authority to endorse changes to the University Data Bases and/or release any data contained therein.

IRM has the responsibility to ensure the maximization of existing and future University administrative data systems. To this end, IRM is authorized to coordinate, direct, and approve the design, purchase, implementation and utilization of additional University administrative data systems resources across campuses, colleges and departments. (Refer to Presidential Memorandum #90, http://www.fau.edu/admin/pm/90.htm .)

B. Banner

SCT Banner is a fully integrated, enterprise system that provides authorized users with financial, personnel, payroll, purchasing, and student information. IRM maintains the hardware and software systems while specific departmental areas are responsible for user support, application training, reports, access authorization, and data input.

C. OASIS

OASIS is the Owls Academic Student Information System.is a comprehensive web resource available to all students, full or part-time, degree seeking or non-degree seeking. Students, faculty and staff may register, check grades, Search for courses, pay tuition and fees, check student records, review financial aid, and change their personal information number code (PIN). OASIS is available every day from 7:15am until 10:00pm. IRM supports the technical system and database while the Registrar’s office maintains responsibility for user support, training, data input, and authorizing access. https://oasis.fau.edu/ .

D. MyFAU

MyFAU is a web based portal that provides centralized access to e-mail, electronic calendars, administrative services, course schedules, university announcements, and classroom tools. MyFAU is accessible to students, faculty and staff with a single username and password. IRM supports the hardware and software maintenance of MyFAU and is responsible for faculty and staff training. University departments are responsible for channel and/or tab content specific to their departments. Individual users may customize their own pages to reflect their needs.

E. FAUNetID/Username

A FAUNetID is automatically generated for faculty and staff upon employment and students upon application to the University. Individuals will have the use of the account for as long as they maintain an official affiliation with the University. Your assigned FAUNet ID is unique across all FAU campuses and serves as your login to many university computing and networking services. The FAUNet ID also determines your FAU email address. The format of the FAUNetID for faculty, staff and students is the first initial of the first name and up to seven letters of the last name. Faculty and staff may choose to have an alias composed of their first and last names. Examples of each are shown below. For more information regarding email policies refer to Email and Spam in Section VI.

YourFAUNetID@fau.edu (Example: jdoe@fau.edu)

Alias format: firstname.lastname@fau.edu

A FAUNet ID is automatically generated for students once they have applied to the University. After three successive semesters during which a student has not registered for a course, the account will be disabled and then removed. All student accounts are verified annually.

IRM provides a FAUNetID to all faculty and staff, including adjunct faculty during active employment. The account will be disabled immediately after employment is terminated and it will be removed from the system after 60 days. The sole exception to this refers to retired faculty accounts.

The original FAUNetID or username is not subject to change. The only exception to this would be if an individual has changed his or her name legally, through the judicial system. Legal name changes for faculty and staff must be recorded in the Department of Human Resources. Students must submit their name changes through a form on the OASIS Web. See the Personal Information section for more information and a link to the form. Requests for a username change may be made at any time however the actual change will take place between semesters or at the discretion of IRM.

F. Access to Computers for People with Disabilities

In order for students with disabilities to be guaranteed equal access to technical resources they must be registered with the Office for Students with Disabilities (OSD). The students must register well in advance of obtaining the needed services. This will ensure that there is adequate time for their needs to be properly evaluated and appropriate services identified. Students with disabilities are obligated to use accommodations responsibly. IRM will coordinate with the OSD to ensure access to computer services. Faculty and staff should coordinate any special needs with their supervisors and the Help Desk to find reasonable accommodations to suit their special needs.

G. Servers Secured with SSL

User offices that wish to secure a server through implementation of a Secured Socket Layer License for application processing should contact the IRM Help Desk. IRM will mediate the purchase of the SSL license, if necessary. Users should not purchase the license on their own. Coordination of the installation and support of the SSL license is the responsibility of IRM's Enterprise Computing Services.

H. Desktop Standards

IRM has established standards for supported hardware and software. IRM personnel will support software and hardware purchased by departments and/or colleges if it complies with these standards and has a valid license in the case of a software application. The Purchasing Department will also assist users in acquiring hardware products supported by IRM at the time of purchase. For those hardware and software acquisitions not contained within these standards, users will be referred to product support lines, product manufacturers or the individual requiring the use of the product.

Support for past versions of supported software will be limited to the version immediately preceding the current version. Support for the oldest version will be phased out as support for the newest release becomes established. In addition, IRM maintains standard desktop configurations combining necessary applications, utilities and hardware allowing for timely and consistent user support. Software support is also limited to software installed on university owned equipment on university property. IRM hardware standards include minimum system requirements for these desktop configurations. Hardware that no longer meets the minimum system requirements of supported applications and their associated configurations will not be supported. (Refer to http://www.fau.edu/irm/desktop/hardware.php for supported hardware standards and to http://www.fau.edu/irm/desktop/software.php for supported software standards.)

It is also the intent of IRM to offer software support through problem resolution and software installations as well as through educating the user community in the use of supported applications. Information regarding available classes, class schedules, eligibility requirements and registration information can be found at http://www.fau.edu/irm/training/ .