FAU uses a speech recognition auto-attendant system, IntelliSPEECH, to automatically answer and transfer incoming and internal phone calls on the Boca Raton campus. Broward and Northern campuses are expected to be added to this system by 2007.With the system, you just say the name of the person whom you want to call, and IntelliSPEECH will connect you to them.
To use IntelliSPEECH, dial “0” from any FAU phone or dial 561.297.3000 from another phone. IntelliSPEECH will recognize your request and transfer you to the correct extension. You can state your request at any time during the automated greeting (you do not need to wait until the greeting has finished).
If IntelliSPEECH does not initially recognize your request, it will try two more times before forwarding the call to the FAU operator for completion.
If you need to speak to the FAU Operator, simply ask IntelliSPEECH for “Operator” or dial 2.
Important IntelliSPEECH Information:
- If you have a speaker phone, background noises in your office may hinder the ability for IntelliSPEECH to correctly identify the person you want to call -- use the handset when talking to the system.
- IntelliSPEECH does not include cell phone numbers, student phone numbers, or fax numbers.
- IntelliSPEECH not only can connect you to specific people, but can also lookup departments, colleges, OR campuses. Simply state for what (or whom) you are looking.
- IntelliSPEECH can be updated to include aliases such as “Barb” for Barbara, “Fred” for Frederick, or PhD to indicate doctoral title. This can help direct calls accurately. Send an email to dgarlan3@fau.edu with any alias requests.
- You can still enter an extension using your phone’s keypad if you chose to do so.
If you have any questions regarding IntellSPEECH, dial "0" from any FAU phone and ask for “voice customer service. ”
A copy of the IntelliSPEECH instructions can be viewed at http://www.fau.edu/irm/phone/IntelliSPEECHQuickStartCard.pdf.
To add or update IntelliSPEECH Coordinator information, go to http://www.fau.edu/irm/phone/forms/intellispeech.php
